- FAQ
Frequently Asked Questions
— Routes & Transit
Which routes do you operate?
We are focusing on the trade corridors Europe–Mongolia–China, including connections from Germany, Poland and other EU countries to Ulaanbaatar and major Chinese cities by rail, sea and truck.
How long does the train transit to China take?
Rail transit between Europe and China typically takes 20–35 days, depending on origin, destination, and customs clearance. It is significantly faster than sea freight and more cost-effective than air freight.
How long does sea freight transit take?
Sea freight between Europe and China typically takes 35–60 days, depending on the port of departure and destination. It is the most economical option for large, non-time-critical shipments.
Do you offer direct connections to Mongolia?
Yes. We operate groupage and full truckload transport services to Ulaanbaatar by rail, sea and truck, including complete customs clearance on the Mongolian side through our partner.
— LCL Groupage
What is the minimum size for LCL shipments?
There is no strict minimum. Our LCL groupage service is designed for shipments starting from 1 CBM — ideal for small and medium-sized businesses.
How does LCL consolidation work?
We consolidate your less-than-truckload (LTL) shipment together with other goods in a shared container or truck. You only pay for the space your goods actually occupy – this significantly reduces costs compared to a full container.
How frequently do LCL departures take place?
We offer regular departures on all our main corridors. Contact us for the current departure schedule for your route.
— Customs & documentation
Do you handle customs clearance?
Yes. We offer full customs services at key hubs for efficient and compliant cross-border processes.
Do you check goods for transport restrictions?
Yes. We check your goods for applicable transport restrictions and advise you on required permits, dangerous goods regulations and embargo rules — before the shipment departs.
What documents are required for export?
Typical export documents include commercial invoice, packing list, bill of lading or waybill, certificate of origin, and customs declarations. We support you in preparing and submitting all required documents.
Do you also provide support with transit documentation?
Yes. We handle all transit documents through Russia, Mongolia and China — including transit procedures and local requirements at each border crossing.
—Tracking & Service
How can I track my shipment?
We offer a customer portal with live shipment tracking. You will receive regular updates and can contact your personal representative directly at any time.
Do you offer insurance for shipments?
Yes, transport insurance can be taken out for all shipments. Contact us for personalized advice on the right insurance coverage.
How quickly do you respond to inquiries?
We guarantee a response within 24 hours — in most cases much faster. You will always have a direct personal contact person, not a call center.